Frequently Asked Questions (FAQ) — Slidesshark LLC

Welcome to the Slidesshark LLC FAQ page! We’re here to help answer any questions you might have about our cozy pet beds and home-garden essentials. Our goal is to make your shopping experience as smooth as possible. If you can’t find what you’re looking for below, just reach out—we’re happy to help!

🛒 Ordering & Shopping

How do I place an order? It’s easy! Browse our collection, add your favorite items to your cart, and head to checkout. Just follow the on-screen prompts to enter your shipping and payment info. You’ll get a confirmation email the moment your order is placed.

What payment methods do you accept? We want checkout to be a breeze, so we accept:

  • Credit Cards: Visa, Mastercard, American Express, Discover

  • Digital Wallets: PayPal, Apple Pay, Google Pay

Is my payment information secure? Absolutely. We use industry-standard SSL (Secure Socket Layer) technology and encrypted connections. We never store your full credit card details on our servers, so you can shop with peace of mind.

Can I change or cancel my order? We move fast to get your order out! If you need to make a change, please email support@slidesshark.com or call +1 385-685-0171 immediately. Once an order has been processed for shipping (usually within 1-2 days), we can no longer cancel it, but we can help you with a return later.

🚚 Shipping & Delivery

Is shipping really free? Yes! We offer Free Shipping on all orders within the USA. No minimum spend required.

How long will it take to get my order?

  • Processing: 1–2 business days.

  • Shipping: 3–6 business days. Most customers see their package at their door within 4–8 business days total.

Do you ship internationally? Right now, we only ship within the United States. We’re focused on providing the best possible service domestically for the time being.

What if my package is lost or damaged? Don’t worry, we’ve got you covered. If your order arrives damaged or goes missing, contact us at support@slidesshark.com. We’ll work with the carrier to track it down or send you a replacement immediately.

🔄 Returns & Exchanges

What is your return policy? We offer a 30-day “Happy Paws” guarantee. If you aren’t 100% satisfied, you can return your item in its original condition and packaging for a full refund.

Who pays for return shipping? We do! We provide a prepaid shipping label for all eligible returns and exchanges within the USA.

How long do refunds take? Once we receive and inspect your return, we’ll process your refund within 5–7 business days. The funds will go straight back to your original payment method.

🛡️ Product & Warranty

What kind of warranty do you offer? We stand behind our quality with a 1-year warranty against defects in materials and workmanship. If a seam rips or a zipper fails due to a manufacturing issue, we’ll make it right.

How do I care for my pet bed? Most of our beds come with removable, machine-washable covers. Please check the specific care label on your product or the website description for detailed washing instructions to keep it looking new!

📞 Account & Support

How can I contact customer service? We’re just a click or a call away:

  • Email: support@slidesshark.com

  • Phone: +1 385-685-0171

  • Hours: Monday – Friday, 9:00 AM – 6:00 PM EST

Do I need to create an account? It’s optional! You can check out as a guest, but creating an account lets you track your orders, save your address for next time, and get early access to our sales.

What if I forgot my password? No problem. Click “Forgot Password” on the login page, enter your email, and we’ll send you a link to get back into your account in seconds.